Simple terms for thoughtful orders.

Overview

By using this website or placing an order with Allie Anna Co., you agree to these terms. These terms are intended to keep custom orders, payments, shipping, and communication clear.

Custom & Personalized Orders

Many pieces are made to order and personalized using the details provided by the customer. Please review spelling, initials, names, thread color requests, and notes carefully before checkout or quote approval.

Pricing & Payment

Prices are listed in U.S. dollars. Payment is due at checkout unless otherwise arranged for a custom order. Online payments are processed securely through Stripe.

Turnaround & Shipping

Most custom and personalized pieces are completed within the stated processing window, but timing may vary by order volume, product availability, and design complexity. Shipping timelines begin after the item is completed.

Returns & Exchanges

Because personalized and custom pieces are made for a specific customer, they may not be eligible for return or exchange unless there is an error or issue with the order. Please contact us promptly if something arrives incorrect or damaged.

Product Details

Colors, fabric textures, embroidery placement, and sizing may vary slightly due to handmade production, screen settings, and product availability. We aim to represent every piece as accurately as possible.

Website Use

Website content, product photos, copy, branding, and designs belong to Allie Anna Co. and may not be copied or reused without permission.

Questions

For order or policy questions, please reach out through the contact page.